If you are not completely satisfied with your order, simply return it to us within 30 days of its shipment date and we will credit you for the entire amount of your order less the shipping charges. Exchanges can also be made within 30 days of the shipment date.
The following exceptions to this policy apply: (a) Items that have been used and cannot be resold as new; (b) items that are special ordered cannot be returned or exchanged.
To return or exchange an item, use our online return process when viewing your order in our account center to generate your RMA number. You will need to write the RMA number clearly on the outside of the box, and then send your return or exchange to:
PO Box 736
Lakehead, CA 96051
Please contact us if you have any questions about a return or exchange. For your protection, please insure the package for its full value and obtain a package tracking number. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.
Please keep all packaging materials, manuals, warranties and accessories intact. Products with missing or severely damaged packaging, manuals, warranties or accessories will be subject to a 15% restocking fee. We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice.
We attempt to ship all in-stock orders within 24 hours (excluding Saturdays, Sundays, and days on which our shippers will not accept shipments). Generally we ship by USPS Priority Mail, but can use other services like UPS when needed. When we process your order for shipment, we will email you with your tracking number.
Typically, items shipped to the lower 48 states by Postal Service arrive in about 2 to 5 business days. Shipping times by UPS Ground are provided below. (Please note that these times can be delayed if there are problems with your shipping address or no one is available to accept the delivery when the driver arrives).
If we are able to partial ship an incomplete order, we may ship the items separately at no additional cost to you.
UPS Ground Shipping Times
All orders are charged a $3.00 handling fee.